Move queue item from one queue to another programmatically in Dynamics 365

This article shows how to add a record from one queue to another.

AddToQueueRequest routeRequest = new AddToQueueRequest
        SourceQueueId = queueId.Id,
Target = new EntityReference(obj.LogicalName, obj.Id),
DestinationQueueId = userQueueId


Sample Code

using Microsoft.Xrm.Sdk;
using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
using Microsoft.Crm.Sdk.Messages;
using System.ServiceModel.Description;
using System.Net;
using Microsoft.Xrm.Sdk.Client;
using Microsoft.Xrm.Sdk.Query;
using Microsoft.Xrm.Sdk.Metadata.Query;
using Microsoft.Xrm.Sdk.Messages;
using Microsoft.Xrm.Sdk.Metadata;

namespace CRMCodeHelper
class Program
private static IOrganizationService service = null;

static void Main(string[] args)

service = ConnectToCRM();

Guid sourceQueueId = new Guid(\"9b2296-bacb-e811-a962-000d3ab4998c\");

Guid destinationQueueId = new Guid(\"4f7cd6-54c5-e811-a95d-000d3ab49476\");

EntityReference Target =
new EntityReference(\"phonecall\",new Guid(\"8d408d-c255-4587-9e34-596d496e6738\"));

MoveQueueItem(sourceQueueId, destinationQueueId, Target);


public static
IOrganizationService ConnectToCRM()

IOrganizationService organizationService = null;

ClientCredentials clientCredentials = new ClientCredentials();

clientCredentials.UserName.UserName =

clientCredentials.UserName.Password = \"\";

ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12;

organizationService =
new OrganizationServiceProxy(new Uri(\"\"), null, clientCredentials, null);

return organizationService;


catch (
Exception ex)

Console.WriteLine(\"Exception caught - \" + ex.Message);

return organizationService;



public static void MoveQueueItem(Guid SourceQueueGuId, Guid DestinationQueueGuid, EntityReference ItemToMove)

AddToQueueRequest routeRequest = new AddToQueueRequest

SourceQueueId = SourceQueueGuId,

Target = ItemToMove,

DestinationQueueId = DestinationQueueGuid





Published by arpitpowerguide

My name is Arpit Shrivastava, who is a Microsoft MVP in the Business Applications category. I am a Microsoft Dynamics 365 and Power Platform enthusiast person who is having a passion for researching and learning new things and acquiring immense knowledge. I am providing consistent help, support, and sharing my knowledge through various Social Media Channels along with my Personal Blog, Microsoft Community, conducting online training and attending various 365 Saturday Events worldwide and sharing the best Solutions to the readers helping them achieve their goals and objectives in Customer Relationship Space.

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